Track your parcel
Enter your reference number below:
Your parcel number may contain letters and numbers. It can vary in length – 9, 11, 13, 14, 16 or 21 characters. The sender would normally provide the tracking number.
Want to track your parcel?
If you have sent something using one of our parcel delivery services, or are waiting for a parcel to be delivered, you can use our simple parcel tracking tool to check the progress of your parcel.
Where do I find my tracking number?
Our parcel tracking numbers vary in length and may contain letters and numbers. They can be 9, 11, 13, 14, 16 or 21 characters.
If you have bought something online, then the retailer should have provided you with a reference number. If you are sending a parcel through parcelforce.com you will be provided with a tracking number in your order confirmation email, or on the Post Office receipt if you have dropped it off at your local branch.
Why doesn't your tracking tool recognise my number?
There are a few reasons why your tracking number isn’t recognised.
- Please check you’ve entered the number correctly.
- If you’re waiting for a parcel delivery check the sender has given you the right reference number.
- Check the reference number is for an item sent using a Parcelforce Worldwide service.
- The sender might have created a tracking number, but we may not have received the parcel yet. It may be best to try later, allowing time for the item to be received into our network.
What does the tracking description mean?
If you have tracked your parcel and you are unsure as to what your status or description means then we have a summary of all the most commonly returned results .
I've missed my parcel delivery what can I do?
After an initial attempted delivery, we will automatically attempt redelivery on the next working day if we haven’t left your item at your local Post Office or with a neighbour. You can arrange an alternative redelivery or pick up by going to our redelivery page.
FAQ about Parcel Tracking
How to Track Your Parcel
Dispatch Genies Cargo Logistics partners with the world’s best couriers to deliver our parcels so whether you need to use our DPD tracking service, DHL or UPS tracking, you can track your package direct from this page. From collection to final delivery, we provide regular scan updates. Scans tell you where your parcel is and its current status.
Here is a quick guide to status terms and what they mean:
- Billing info received: booking is completed and your parcel is scheduled for collection
- In Transit: your parcel has been collected and is on its way
- Exception: there is a delay with your shipment. Check the scan info for further info
- Delivered: Your parcel has arrived and been signed for by the recipient
What to do if Your Parcel Tracking Shows 'Exception'
If your parcel’s status is shown as ‘exception’, this means there is a potential delay or issue with your delivery. This could be for a number of different reasons so please check the scan information and contact the Dispatch Genies ®customer service team if you need further advice.
These are the main reasons a shipment could get an exception scan:
- The recipient was not there to accept the delivery
- There has been a problem with transportation and your parcel is temporarily delayed
- Your parcel is being held at customs. This applies to non-EU shipments only.
- Shipment is travelling to a remote area location and the transit time is longer than expected
- Your package has been sent to a different sorting facility and has incurred a 24 hour delay
- The sender of the parcel has provided incorrect address details
One of the most common causes of delays when using a courier service, is making an error with the address you’re shipping to.This can be easily avoided if you use our postcode checker, or the postcode look-up prompt within our Quick Quote booking tool.
International Parcel Delivery
International deliveries have a greater risk of being delayed as they have to travel through customs. When you track your international parcel you will see it has a lot more scans than a UK parcel as it will undergo more transit and handling stages before arriving in the delivery country. The most likely delay when sending an international delivery is your package being held at customs. In this event, Dispatch Genies will always provide the latest tracking status and help with a swift resolution.
If you are tracking your package and discover that your shipment has been delayed in customs, it is generally the receiver that the carrier will want to contact so they can either verify the receiver’s details or arrange payment of any applicable duties and taxes before releasing the package. Dispatch Genies customer services can offer advice here but you can help resolve this by asking your parcel’s recipient to make contact with the courier to resolve the delay.
As soon as the shipment is in transit again, the tracking status will change from ‘Exception’ to ‘In-transit’ and your parcel should be cleared for final delivery within 24 hours.
Whether you want to track a parcel from China or track a UK package, Dispatch Genies advanced tracking tools provide real time visibility from door to door.